Frequently Asked Questions
Everything you need to know about transforming your home with DUSK.
What is the typical shipping timeline for furniture orders?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer a warranty on your home decor and furniture?
Yes, we provide a 1-year limited warranty on all furniture pieces covering manufacturing defects. Soft furnishings and decor items are covered by a 30-day quality guarantee.
What is your return policy for large items?
We offer a 30-day return window for most items. For large furniture pieces, items must be in their original packaging and unassembled. Please note that a restocking fee may apply for bulky goods.
Are your wood products sustainably sourced?
Sustainability is a core value at DUSK. We prioritize suppliers who use FSC-certified timber and eco-friendly finishing processes to ensure your home is as green as it is beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique ID to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.